Privacy Policy

NeuFi KLG, Überlandstrasse 437, 8051 Zurich is the operator of the website neufi-apartments.com and therefore responsible for the collection, processing and use of your personal data and the compatibility of the data processing with the applicable data protection law.

Your trust is important to us, which is why we take the issue of data protection seriously and ensure appropriate security. It goes without saying that we comply with the legal provisions of the Federal Data Protection Act (FADP), the Ordinance to the Federal Data Protection Act (FADP), the Telecommunications Act (TCA) and any other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR).

In order for you to know what personal data we collect from you and for what purposes we use it, please take note of the information below.

 

1 DATA PROCESSING IN CONNECTION WITH OUR WEBSITE

1.1 VISITING OUR WEBSITE

When you visit our website, our servers temporarily store each access in a log file. The following technical data is recorded without your intervention, as is generally the case with every connection to a web server, and is stored by us until it is automatically deleted after 50 months at the latest:

 

- the IP address of the requesting computer,

- the name of the owner of the IP address range (usually your Internet access provider),

- the date and time of the access,

- the website from which the access was made (referrer URL), if applicable with the search word used,

- the name and URL of the file accessed,

- the status code (e.g. error message),

- the operating system of your computer

- the browser you use (type, version and language),

- the transmission protocol used (e.g. HTTP/1.1) and

- if applicable, your user name from a registration/authentication.

 

The collection and processing of this data is done for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis and to enable the optimization of our Internet offering, as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 (1) lit. f DSGVO.

 

The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive website use for the purpose of clarification and defense and, if necessary, used in the context of criminal proceedings for identification and civil and criminal action against the users concerned. This is our legitimate interest in data processing within the meaning of Art. 6 (1) lit. f DSGVO.

 

1.2 USE OF OUR CONTACT FORM

 

You have the option of using a contact form to get in touch with us. For this purpose, we compulsorily require the following information:

 

- First and last name

- Company, if applicable 

- e-mail address

- message

 

We use this data as well as a telephone number voluntarily provided by you only to be able to answer your contact request in the best possible and personalized way. The processing of this data is therefore necessary within the meaning of Art. 6 para. 1 lit. b DSGVO for the implementation of pre-contractual measures or is in our legitimate interest pursuant to Art. 6 para. 1 lit. f DSGVO.

 

1.3 SUBSCRIPTION TO OUR NEWSLETTER

 

On our website you have the possibility to subscribe to our newsletter. Registration is required for this purpose. The following data must be provided as part of the registration process:

 

- Salutation

- First and last name

- e-mail address

 

The above data is necessary for data processing. In addition, you can voluntarily provide further data (date of birth and country). We process this data exclusively in order to personalize the information and offers sent to you and to better align them with your interests.

By registering, you give us your consent to process the data provided for the regular dispatch of the newsletter to the address you have provided and for the statistical evaluation of user behavior and the optimization of the newsletter. This consent constitutes our legal basis for the processing of your e-mail address within the meaning of Art. 6 (1) lit. a DSGVO. We are entitled to commission third parties with the technical processing of advertising measures and are entitled to pass on your data for this purpose (cf. section 13 below).

 

At the end of each newsletter there is a link that allows you to unsubscribe at any time. As part of the unsubscription, you can voluntarily inform us of the reason for the unsubscription. After unsubscribing, your personal data will be deleted. Further processing only takes place in anonymized form for the optimization of our newsletter.

 

1.4 OPENING A CUSTOMER ACCOUNT

 

To make bookings on our website, you can order as a guest or open a customer account. When registering for a customer account, we compulsorily collect the following data:

 

• Salutation

• First and last name

• postal address

• e-mail address

• Username

• Password (*)

 

The collection of this and other data voluntarily provided by you (e.g. company name, date of birth, telephone number) is for the purpose of providing you with password-protected direct access to your basic data stored with us. In it, you can view your previous and current bookings or manage or change your personal data.

The legal basis for processing the data for this purpose lies in the consent you have given us pursuant to Art. 6 (1) lit. a DSGVO.

 

1.5 BOOKING ON THE WEBSITE, BY CORRESPONDENCE OR BY TELEPHONE CALL.

 

If you make bookings either via our website, by correspondence (email or letter post) or by telephone call, we require the following mandatory data for the processing of the contract:

 

• Salutation

• first and last name

• language

• credit card information

• E-mail address

 

We will use this data and other information voluntarily provided by you (e.g. telephone number, date of birth, postal address, expected time of arrival, motor vehicle registration plate, preferences, remarks) only for the purpose of processing the contract, unless otherwise stated in this privacy policy or you have separately consented to this. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of any uncertainties or problems and to ensure correct payment.

 

The legal basis of data processing for this purpose is the fulfillment of a contract according to Art. 6 para. 1 lit. b DSGVO.

 

1.6 COOKIES

Cookies help in many aspects to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website.

 

In general, we use cookies to analyze interest in our websites and to improve the user-friendliness of our websites. In principle, you can also visit our web pages without cookies. However, if you want to use our web pages fully or comfortably, you should accept those cookies that enable the use of certain functions.

 

By using our websites, you agree to the use of cookies, insofar as cookies are accepted according to your browser settings. Most browsers are set by default to accept all cookies. However, you have the option of setting your browser to display cookies before they are stored, to accept or reject only certain cookies, or to reject cookies in general.

 

We would like to point out that changes to settings only ever affect the browser in question. If you use different browsers or change the end device, the settings must be made again. In addition, you can delete cookies from your storage medium at any time. For information on cookie settings, how to change them and how to delete cookies, please refer to the help function of your web browser.

The most common types of cookies are explained below for your understanding:

 

1.6.1 1SESSION COOKIES.

 

While you are active on a website, a session cookie is temporarily stored in the memory of your computer, in which a session identifier is stored, for example, to prevent you from having to log in again each time you change pages. Session cookies are deleted when you log out or lose their validity once their session has automatically expired.

 

1.6.2 PERMANENT OR PROTOCOL COOKIES

 

A persistent or protocol cookie stores a file on your computer for the period of time specified in the expiration date. These cookies allow websites to remember your information and settings the next time you visit. This results in faster and more convenient access, as you do not have to set your language preferences for our portal again, for example. When the expiration date passes, the cookie is automatically deleted when you visit the website that generated it.

 

1.6.3 THIRD PARTY COOKIES

 

Third-party cookies come from providers other than the website operator. For example, they may be used to collect information for advertising, custom content and web statistics.

 

1.7 TRACKING TOOLS

1.7.1 GENERAL

 

For the purpose of demand-oriented design and continuous optimization of our website, we use the web analysis service of Google Analytics. In this context, pseudonymized usage profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under item 1, we may receive the following information as a result:

 

- Navigation path that a visitor follows on the site,

- the time spent on the site or sub-page,

- the sub-page on which the website is left,

- the country, region or city from which access is made,

- terminal device (type, version, color depth, resolution, width and height of the browser window), and

- Returning or new visitor.

 

The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf.

 

1.7.2 GOOGLE ANALYTICS

 

The provider of Google Analytics is Google Inc, a company of the holding company Alphabet Inc, based in the USA. Before the data is transmitted to the provider, the IP address is truncated by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these cases, we ensure through contractual guarantees that Google Inc. maintains a sufficient level of data protection. According to Google Inc., in no case will the IP address be associated with other data concerning the user.

 

For more information about the web analytics service used, please visit the Google Analytics website. Instructions on how to prevent the processing of your data by the web analytics service can be found at http://tools.google.com/dlpage/gaoptout?hl=de.

 

2 DATA PROCESSING IN CONNECTION WITH YOUR STAY

2.1 DATA PROCESSING FOR THE FULFILLMENT OF LEGAL REPORTING OBLIGATIONS

 

When booking in our apartments, we may require the following information from you and your companions:

• First and last name

• Postal address and canton

• Date of birth

• Place of birth

• Nationality

• Official identification card and number

• Arrival and departure date

• Room number

 

We collect this information to fulfill legal reporting obligations, which arise in particular from the hospitality industry or police law. These are already requested by us at the time of booking or after receipt of the booking. Insofar as we are obligated to do so according to the applicable regulations, we forward this information to the responsible police authority.

Our legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO lies in the fulfillment of the legal requirements.

 

2.2 RECORDING OF SERVICES RECEIVED

 

If you obtain additional services during your stay (e.g., make use of the mini-bar or the pay TV offer), we will record the subject of the service and the time at which it was obtained for billing purposes. The processing of this data is necessary within the meaning of Art. 6 para. 1 lit. b DSGVO for the processing of the contract with us.

 

3 STORAGE AND EXCHANGE OF DATA WITH THIRD PARTIES

3.1 BOOKING PLATFORMS

 

If you make bookings via a third-party platform, we receive various personal information from the respective platform operator. As a rule, this is the data listed in Section 5 of these data protection declarations. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to provide the booked services. The legal basis of data processing for this purpose is the fulfillment of a contract according to Art. 6 para. 1 lit. b DSGVO.

Finally, we may be informed by the platform operators about disputes in connection with a booking. In the process, we may also receive data about the booking process, which may include a copy of the booking confirmation as proof of the actual booking completion. We process this data to protect and enforce our claims. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

Please also note the privacy policy of the respective provider.

 

3.2 CENTRAL STORAGE AND LINKING OF DATA

 

We store the data specified in sections 2-5 and 8-10 in a central electronic data processing system. In this process, the data concerning you are systematically recorded and linked for the purpose of processing your bookings and handling the contractual services. For this purpose, we use software from Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065. We base the processing of this data within the framework of the software on our legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO in customer-friendly and efficient customer data management.

 

3.3 RETENTION PERIOD

 

We store personal data only as long as it is necessary to use the tracking services mentioned above as well as the further processing within the scope of our legitimate interest. We retain contractual data for a longer period, as this is required by statutory retention obligations. Retention obligations that require us to retain data result from regulations on registration law, on accounting and from tax law. According to these regulations, business communication, concluded contracts and accounting vouchers must be kept for up to 10 years. As far as we do not need these data any more for the execution of the services for you, the data are blocked. This means that the data may then only be used for accounting and tax purposes.

 

3.4 DISCLOSURE OF DATA TO THIRD PARTIES

 

We will only pass on your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass on your data to third parties to the extent that this is necessary in the context of the use of the website and the processing of contracts (also outside the website), namely the processing of your bookings.

 

A service provider to whom the personal data collected via the website is transferred or who has or may have access to it is our web host iWay, Badenerstrasse 569, 8048 Zurich; Hostpoint AG, Neue Jonastrasse 60, 8640 Rapperswil-Jona. The website is hosted on servers in Switzerland. The data is transferred for the purpose of providing and maintaining the functionalities of our website. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

 

Finally, when you pay by credit card on the website, we forward your credit card information to your credit card issuer and to the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all mandatory information. The legal basis for the transfer of data is the fulfillment of a contract according to Art. 6 para. 1 lit. b DSGVO. Regarding the processing of your credit card information by these third parties, we ask you to also read the terms and conditions as well as the privacy policy of your credit card issuer.

Please also note the information in sections 7-8 and 10-11 regarding the transfer of data to third parties.

 

4 FURTHER INFORMATION

4.1 RIGHT TO INFORMATION, RECTIFICATION, ERASURE AND RESTRICTION OF PROCESSING; RIGHT TO DATA PORTABILITY.

 

You have the right to obtain information about the personal data we hold about you upon request. In addition, you have the right to have inaccurate data corrected and the right to have your personal data deleted, insofar as this does not conflict with a legal obligation to retain the data or with a permissible circumstance that allows us to process the data.

You also have the right to demand that we return the data you have provided to us (right to data portability). Upon request, we will also transfer the data to a third party of your choice. You have the right to receive the data in a common file format.

You can contact us for the aforementioned purposes via the e-mail address welcome@neufi-aaprtments.com. In order to process your requests, we may, at our sole discretion, require proof of identity.

 

4.2 DATA SECURITY

We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share a computer with others.

We also take internal company data protection very seriously. Our employees and the service companies commissioned by us have been obligated by us to maintain confidentiality and to comply with the provisions of data protection law.

 

4.3 NOTICE ON DATA TRANSFERS TO THE USA

 

For the sake of completeness, we would like to point out for users who are resident or domiciled in Switzerland that there are surveillance measures in place in the USA by US authorities which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without any differentiation, limitation or exception based on the objective pursued and without any objective criterion that would make it possible to limit the access of the U.S. authorities to the data and their subsequent use to very specific, strictly limited purposes that are capable of justifying the intrusion associated both with the access to these data and with their use. Furthermore, we would like to point out that in the U.S. there are no legal remedies available to data subjects from Switzerland that would allow them to obtain access to the data concerning them and to obtain its correction or deletion, or that there is no effective judicial legal protection against general access rights of U.S. authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an appropriately informed decision to consent to the use of his or her data.

 

We would like to point out to users residing in a member state of the EU that the USA does not have a sufficient level of data protection from the perspective of the European Union - among other things due to the issues mentioned in this section. To the extent that we have explained in this Privacy Policy that recipients of data (such as Google) are based in the U.S., we will ensure that your data is protected at an adequate level with our partners either by contractual arrangements with these companies or by ensuring that these companies are certified under the EU or Swiss-US Privacy Shield.

 

4.4 RIGHT TO COMPLAIN TO A DATA PROTECTION SUPERVISORY AUTHORITY

 

You have the right to complain to a data protection supervisory authority at any time.